Support - AJ

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Latest activity by Support - AJ
  • Support - AJ created an article,

    Is a signature required for delivery?

    For safety reasons, signature is no longer required for delivery.

  • Support - AJ created an article,

    My chair was received, but was damaged during shipping

    Although we package our gaming chairs to be able to minimize damages during transport, it is possible that a part is damaged during delivery, depending on how it's handled by the courier. If you re...

  • Support - AJ created an article,

    I received my gaming desk, but a part is damaged

    Although we package our gaming desks to be able to minimize damages during transport, it is possible that a part is damaged during delivery, depending on how it's handled by the courier. If you rec...

  • Support - AJ created an article,

    The LEDs on my desk are not working properly

    This is an issue covered under your warranty. Please use the Warranty Form below for assistance:   US: https://chairs4gaming.com/pages/warranty-claim Canada: https://chairs4gaming.ca/pages/warranty...

  • Support - AJ created an article,

    The backseat of my chair doesn't lock in place anymore

    It is possible that the reclining mechanism needs to be replaced. If you're not able to lock the backseat anymore or that the backseat doesn't stay in place, you may need a new replacement part to ...

  • Support - AJ created an article,

    Chair goes down and doesn't keep its height. What to do?

    It means that your gas lift is defective and needs to be replaced. This is covered under your warranty. Please use the Warranty Form below for assistance:   US: https://chairs4gaming.com/pages/warr...

  • Support - AJ created an article,

    My chair makes an unusual noise when I sit on it. What should I do?

    If your gaming chair makes an unusual noise when you sit on it, it is possible that a part needs to be replaced. You can use the Warranty Form linked below and we'll be able to assist you: US: http...

  • Support - AJ created an article,

    Can I switch to financing if I already paid with my credit card?

    Unfortunately at the moment, it is not possible to change to finance an order that was already paid using a credit card. If your order was not processed yet, we can cancel your order paid with a cr...

  • Support - AJ created an article,

    Can I return a financed gaming chair?

    Yes, the fact that your order is financed doesn't affect the usual return process or warranty. If you decide to return a gaming chair that you financed, you'll be refunded the payments you already ...

  • Support - AJ created an article,

    Is financing really 0% interest?

    Yes, it is truly interest-free! 0% financing is available in the US and Canada on all orders over $199.